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SHIPPING & RETURNS

SHIPPING POLICY

FREE standard shipping to AUSTRALIA.

Express Post and International shipping costs apply.

Thank you for shopping at www.raphaelnaturalaesthetics.com. Please read this Shipping Policy carefully before making a purchase. By making a purchase, you agree to the terms outlined in this policy.

1. Order Processing Time

Orders are processed and shipped within 2 business days (Monday to Friday, excluding holidays) after payment is received. Processing time may vary depending on the availability of the products and the volume of orders.

2. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Delivery typically within 2 to 3 business days.

  • Express Shipping: Delivery within 1 to 2 business days.

  • International Shipping: Delivery times vary depending on the destination. Please contact us for estimated delivery times.
     

3. Shipping Rates

We offer complimentary standard shipping within Australia. For express post shipping the cost is calculated based on weight and will be displayed during the checkout process before the payment is finalised.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.

5. International Shipping

For international orders, customs duties and taxes may apply. Customers are responsible for paying any additional charges for customs clearance. We do not have control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

6. Lost or Damaged Shipments

We are not responsible for lost or damaged shipments. If your package is lost or damaged during transit, please contact the shipping carrier to file a claim. We will provide any necessary information to assist with the claim process.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the reshipping costs.

8. Delivery Issues

If you experience any issues with your delivery, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.

If you have any questions about our shipping policy, please contact us at raphaelnaturalaesthetic@gmail.com.

This Shipping Policy is effective as of 16 October 2023 and was last updated on 20 October 2023.

RETURNS AND EXCHANGES

We want you to be entirely happy with your purchase from

Raphael Natural Aesthetics.

Unfortunately we don’t accept returns or exchanges on orders made outside of Australia and New Zealand.

If you are not satisfied with your purchase, please contact us for more information or with any questions about your order.

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